We are looking for a highly skilled Business Analyst / Project Coordinator who will be responsible for gathering and documenting customer requirements, support the on-boarding and project kick-off activities and supervise and coordinate a number of projects. The successful candidate will serve as a critical link between our clients and internal teams, translating business needs into actionable technical requirements while coordinating and overseeing the execution of projects.

This is a client-facing role, so strong communication, problem-solving, and relationship management skills are essential. The ideal candidate will have experience working in Agile/Scrum methodologies and a proven track record in successfully managing projects from inception to completion. Candidates with UK education are preferred.

Responsibilities

• Act as the primary point of contact for clients to gather, analyze, and document business and technical requirements.

• Collaborate closely with internal teams, including developers, designers, and QA, to ensure clear communication of requirements and project goals.

• Lead and facilitate client meetings, workshops, and interviews to collect and define requirements.

• Create and maintain detailed documentation including user stories, process flows, functional specifications, and project timelines.

• Coordinate and manage project delivery, ensuring all tasks are assigned, tracked, and completed according to Agile/Scrum practices.

• Develop project plans, define milestones, and manage risks to ensure projects are completed on time and within scope.

• Facilitate daily stand-ups, sprint planning, and retrospectives to ensure effective delivery.

• Monitor project progress, proactively identifying risks, issues, and blockers, and working with the team to resolve them.

• Communicate project updates regularly to stakeholders, ensuring all parties are informed of progress and any potential roadblocks.

• Support the team in improving processes, suggesting best practices to increase efficiency.

• Collaborate with QA teams to ensure that project deliverables meet quality standards and client expectations.

• Coordinate with third-party vendors or stakeholders as necessary to ensure smooth project execution.

Requirements

• 5+ years of experience as a Business Analyst or Project Manager in a technology or software development environment.

• Strong experience working in Agile/Scrum frameworks, with a demonstrated ability to manage projects in this methodology.

• Proven client-facing experience, with a track record of working directly with stakeholders to gather requirements and manage expectations.

• Excellent documentation skills, with the ability to clearly communicate technical and business requirements.

• Strong understanding of software development life cycles (SDLC) and project management tools (e.g., Jira, Confluence, Azzure DevOps, Trello, ).

• Ability to translate business needs into functional and technical specifications.

• Excellent organizational and multitasking skills, with a proactive approach to managing multiple projects simultaneously.

• Exceptional communication and interpersonal skills, with the ability to engage and build relationships with stakeholders at all levels.

• Experience in project planning, risk management, and handling change requests efficiently.

• Strong analytical and problem-solving skills.

• Experience working with international clients and diverse teams.

Preferred Qualifications (Nice-to-Have):

• UK education (Bachelor’s or Master’s degree).

• Experience in managing software or digital product development projects.

• Familiarity with project management certifications such as PMP, Prince2, or Certified ScrumMaster (CSM).

• Experience as a scrum master and knowledge of the different Agile delivery methodologies

• Basic understanding of UX/UI principles and how they tie into project requirements.

Benefits

• Competitive salary and benefits package

• Opportunities for professional growth and career development into an Automation role .

• Dynamic and collaborative work environment

• Flexible work schedule and fully remote work

• 25 days of annual paid leave

• Additional health insurance via UNIQA

• MultiSport card